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Shipping Policy
Shipping Policy
Freight Program
Below is the Incentive Zone Freight Program for qualifying customers. Please familiarize yourself with the program including the guidelines which outline eligibility.
A $15,000 order for any mix of John-Richard product qualifies for zone freight provided it meets the criteria outlined in the guidelines below.
The percentage freight by zone is as follows:
Freight fees may vary by zone, as shown in the table below.
| ZONE | PERCENTAGE FREIGHT | LOCATION |
|---|---|---|
| Zone 1 | 7% | GA, NC, SC, TN, VA, Washington D.C |
| Zone 2 | 9% | AL, AR, DE, FL, KY, LA, MD, MO, MS, WV |
| Zone 3 | 10% | IL, IN, KS, NE, NJ, NM, NY, OH, OK, PA, TX |
| Zone 4 | 12% | AZ, CO, CT, IA, ID, MA, ME, MI, MN, MT, ND, NH, NV, RI, SD, UT, VT, WI, WY |
| Zone 5 | 13% | CA, OR, WA |
Guidelines
- Orders cannot have split shipments or be budgeted in any way.
- Shipments must all be to one location.
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If a customer cancels an order or any significant part thereof after the first shipment such that the freight allowance would no longer apply, the freight zone freight will not be allowed and the customer will be billed the full freight amount.
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The factory reserves the right to cancel back orders for product that is out of stock and cannot be filled on the first shipment.
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Customers are still required to pay the 2.75% freight insurance unless they have previously opted out of the program.
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In the event that a discounted order for surplus product or overstock is offered zone freight, the zone freight rate will be calculated on the regular wholesale price of the order, not the discounted amount.